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We aim to match the quality of our product with the highest levels of
customer service. Most of our business consists of repeat orders from
customers whom we have dealt with over a number of years.
Orders are tailored exactly to customers’ requirements in terms of age
and size and are typically from 1,000 to 20,000 fish. We will only take
orders for fish where we can guarantee delivery within a stated time. As
a rule we cannot supply orders for less than £1,000 unless the customer
is close to the site of a larger delivery.
After taking an order, we handle the Section 30 Licence from the
Environment Agency. Fish are transported in modern purpose-built tanks,
which offer the best possible environment and a certainty that they will
arrive with the customer in a stress-free state. All fish are checked
for parasites before dispatch.
Following the issue of the Section 30 Licence, deliveries usually take
seven days and are arranged at a time and place convenient to the
customer. Where possible, we prefer to deliver early in the morning as
stock fish travel best overnight.
Due to the nature of the business and our customers’ requirements for
disease and parasite free stock, we no longer net any fish from the wild
or offer a netting or electro-fishing service which involves bringing
any fish back to our registered farm site in Marden. For ten years we
have been running this site as bio-secure and we feel that introducing
fish from unknown waters would compromise this. Please follow the link
from the home page for more information on our bio-security measures and
for the farm bio-security policy.
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